Refund, Return & 1-Year Warranty Policy
Comprehensive buyer protection, 30-day return eligibility, and 1-year hardware warranty support.
1. 30-Day Return & Exchange Window
We stand behind the precision and build quality of every DC power supply we ship. You may request a return or exchange within 30 calendar days of receiving your order:
- Defective, Damaged on Arrival (DOA), or Incorrect Specification Shipped: We cover 100% of return shipping costs and provide either a brand-new replacement unit via air express or a 100% full refund.
- Non-Defective Returns (Ordered Wrong Rating by Customer): Standard catalog units in unused, original condition with all accessories and packaging may be returned within 30 days (buyer responsible for return shipping).
2. 1-Year Hardware Warranty & Lifetime Technical Support
All instruments include a 1-Year Hardware Warranty from the date of delivery covering internal power boards, control modules, LED/LCD displays, and cooling systems under normal laboratory or industrial operation:
- During the 1-year warranty period, we provide free replacement circuit modules, spare parts, or complete unit replacement so your lab experiences minimal downtime.
- Lifetime technical support is included for SCPI / Modbus RTU communication setup, wiring, and operation.
3. Refund Processing Timeline
Once your return or cancellation is approved, refunds are issued directly back to your original payment method (PayPal or Credit/Debit Card) within 3–5 business days.
4. How to Initiate a Return or Warranty Claim
Please email our support team with your order number, model serial number, and a brief description. Our support engineers will respond within 4 business hours with an RMA.