Shipping & Delivery Policy
Transparent international door-to-door air express logistics with customs clearance included.
1. Pre-Shipment Burn-In Testing & Handling Time
Because every power supply undergoes a mandatory 4 to 8 hour 100% full-load thermal burn-in test and output calibration configured for your selected AC input voltage (110V–130V or 220V–240V):
- Standard In-Stock Models: Dispatched within 1–3 working days after order confirmation.
- Models with Optional Hardware Add-ons (RS-485 / USB / Analog / SENSE) or Custom 110V Input Configuration: Dispatched within 1–3 working days.
2. Global Transit Times & Shipping Methods
All online checkout orders include Free Door-to-Door Air Express Shipping (DDP — Delivered Duty Paid) to major destinations:
- United States, Canada & Americas: Approx. 10 working days door-to-door via dedicated air express / DHL / FedEx / UPS.
- European Union, United Kingdom & Australia: Approx. 10 working days door-to-door.
- Southeast Asia & Other Regions: Approx. 6–8 or ~10 working days transit.
3. Customs Clearance & Import Duties
For standard online checkout orders shipped via our DDP Air Express service, import customs clearance and standard duties are included in your order total—no extra fees are collected upon delivery (HS Code: 8504401400).
4. Order Tracking & Delivery Inspection
As soon as your unit passes full-load burn-in testing and is handed over to the air carrier, we will email your official tracking number. Please inspect the outer carton upon delivery; if any transit damage occurs, contact our support within 48 hours for immediate replacement.